Help Center
Contact Support
Our support team typically responds within 24 hours. For urgent account issues, email us directly.
Email Support
support@afritidegroup.com
Response within 24 hours
Support Hours
Mon – Fri, 9AM – 6PM
West Africa Time (WAT)
Account Suspended?
Select 'Account suspended' as topic
We review all suspension appeals
KYC Issues
Select 'Account verification issue'
Include your registered email
Send us a message
Common Questions
My account was suspended. What do I do?
Submit a support request with topic 'Account suspended'. Include your registered email and reason why you believe the suspension was an error. We review all appeals within 48 hours.
How long does KYC verification take?
KYC verification typically takes 24-48 business hours after document submission. You'll receive a notification once reviewed.
I can't login to my account.
Try resetting your password first. If that doesn't work, contact support with your registered email and we'll investigate.
How do I report a fraudulent seller?
Use the contact form with topic 'Report a user'. Include the seller's profile link, order number if applicable, and details of the issue.